Courses

Goals & Objectives We often listen not to understand, but to immediately reply. Often times, the next question lies within the response—a fascinating process. This module will address practicing the art of silence and attentive listening. We will show you how to avoid interrupting when someone is speaking or formulating their answer, the importance of […]

Goals & Objectives Now let’s wrap up the QLE process! In this module we will cover how to extend the problem by linking it to other potential problems that the client mentions throughout this process. Our client has a clear problem and desires a solution; this module will teach you how to discover and expand

Goals & Objectives Module 3 is about discovering who you are talking to. We will discuss the importance of following the leader, growing the client’s needs, RUNCLEAR/note-taking, and the process of clarifying, expanding support, and linking. Module 3 will also cover the concept that the seriousness of the problem must outweigh the cost of solution

Goals & Objectives What do you bring to a meeting? How do you approach the interaction? This module will cover the importance of establishing an inquisitive nature and developing an effective questioning process. There are four parts to this process: Preliminaries, Investigating, Ramifications, and Obtaining Commitment. We will discuss the percentage of time spent on